Event & Notice

Service Suspension
Holidays in March 2023
Service Rate Adjustment
Notice: Service in Chinese Open

* Service in Chinese Open *

Service in Chinese is launched on 18th July!

Use our service in Cantonese and Mandarin via WhatsApp!

Find out more information in Facebook too!

Thank you!

11 Apr - Specialized Fresh Service Open (a.k.a.: Fresh Service)

11 Apr - Specialized Fresh Service Open (a.k.a.: Fresh Service)

Thank you for using Smile Express.

We're launching Specialized Fresh Service on 11 Apr to safely deliver your fresh grocery even during the hot summer.

* About Specialized Fresh Service

Specialized Fresh Service is a special delivery service which keeps temperature at a proper level during the WHOLE delivery process so that the item can be delivered to the customer’s home safely and in its best conditions.

Fresh Service will minimize the package’s exposure to the ambient temperature from the arrival at a terminal, through loading, flight, and waiting at a terminal, to departure from a terminal, so that the package can be delivered safely and in its best condition in all seasons.

- Additional charge: HKD10 / KGS covered by Fresh Service
(Even when a combined package includes both normal packages and Fresh Service packages, this additional charge will only apply to the Fresh Service package.)
- A customer who wants to use Fresh Service must request it at least one day before the package arrives at our warehouse in Korea.
- Temperature set in flight and terminal: 2~5°C (handled by airlines)
- Fresh Service not available on Saturday

** Even in case Fresh Service is not requested, fresh grocery can be delivered using general cool service. In this case, please beware that some part of the whole delivery process can have the package exposed to the ambient temperature.

For the details, please find the posts below. If you have any enquiries, please feel free to contact our service consultants.

Comparison between General Cool Service and Fresh Service How to use Fresh Service

*** Customers' Feedback ***

Customer Reveiew - Fresh 1 Customer Reveiew - Fresh 2 Customer Reveiew - Fresh 3
Service Open for Discovery Bay and Ma Wan
Cool/Frozen Storage Service Open in Korea & HK
1st Anniversary - Jan 2023
Holiday Notice - Jan 2023
Holiday Notice - Dec 2022
Hancham Meat Pack Sale
Holiday Notice - Oct 2022
KakaoTalk Channel 1,000 Friends! Thanks Giving Event!
Mid-Autumn Festival Arrangement
15 Aug Korean Public Holiday Arrangement
Friends Referral Event (10% Off)
Notice: Customer serivce unavailable on 1 Jul (Fri) HKSAR Establishment Day
2022 June Schedule
2022 May Schedule
2022 April 50% Discount on Fresh Service
2022 April Schedule
2022 March, New Customer Event
2022 March Schedule
Referal Event
2022 Lunar New Year Schedule
Service Launch Event
Survey on Pre-Open Service
Happy New Year Greetings
Merry Christmas Greetings
Delay Notice - CJ on 28 Dec 2022
Service Pre-Open